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We ship the next business day. We use Australia Post.
We are sure you will understand that we cannot accept returns of our skin-care products as we have no way of quality assuring how they were stored and cared for after they left our factory. For this reason we would not re-sell them. If a product packaging is damaged or you were unhappy with any other aspect of our product quality or delivery performance, please contact HQ@inflightmagic.com.
If you believe you have a reaction to one of our products, please provide details of the In-Flight product used, date purchased and where purchased and a photo of the packaging, plus details of your exposure to the sun (including incidental exposure such as walking from house to car) in the past 24 hours, a description of food, drinks and medication ingested in the 48 hours preceding the reaction, plus your use of any other skin-care products you applied in the 48 hours preceding your reaction and a history of other skin reactions you have experienced to other skin-care products. Our products are scientifically formulated for sensitive skin and we comprehensively test all our products for skin reactions: (including on ourselves – both our founder Annie and our lead chemist Toni, suffer from sensitive skin, hence our passion for formulations that do not irritate and that soothe sensitive skin.) If you have hypersensitive skin, allergic contact dermatitis, a food intolerance or allergy, or have started taking a new medication, we strongly recommend you patch test our products before use. For directions on how to conduct a patch test, go to https://theordinary.com/patchtest
Our products are manufactured under strictly controlled conditions to the highest standard of Australian manufacturing excellence.
We collect personal information when you voluntarily provide it when you create an account or make a purchase, or contact us for information or comment. This information may include your first and last name, contact information, such as your address, telephone number, or e-mail address and your selected location for your account, your payment information and any other information that you voluntarily choose to submit to us.
We use this personal information only for the purposes for which it was collected or for other purposes that are disclosed to you and to which you consent. For example to: Operate our website in accordance with its terms and conditions, Facilitate a purchase you choose to make using the website, including facilitating payment for your purchase; Notify you when an order you have made using the site is ready for pick-up or delivery; Respond to your questions or inquiries; Conduct market research and surveys; Conduct promotional activities, including contests, in association with a Website; Improve our products, services and our Website(s); Supply you with requested information; Send you informational or promotional communications that you have agreed to receive; Carry out other purposes that are disclosed to you and to which you consent; and/or Carry out any other purpose permitted or required by law.
We reserve the right to transfer any Personal Information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.
We may also use, or disclose your Personal Information to third parties if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter, for example, if we are subject to a subpoena, court order, or the information is requested by the police or another law enforcement entity; or (iv) to protect our rights, safety or property.
We may transfer your Personal Information to third party service providers that assist us with carrying out these purposes. For example, we use third party service providers to facilitate payments, and we may use a data processing contractor to operate computer systems on our behalf. We provide protection of personal information, which is required under PIPEDA.
When Personal Information is transferred to a such a third party service provider, that party will be contractually bound to use such Personal Information only to carry out the services we have requested, and to provide protection for the Personal Information.
When you visit the In-Flight Magic website, we may collect information that is automatically sent to us by your web browser or your internet service provider. This information may include your domain name, and your numerical IP address. We may also collect other general information (such as the type of browser you use, which pages you view, and the files you request). We use this information to better understand how visitors use our website, and to improve our website to better meet your needs. We use this information in the aggregate, and do not link it to your personal information. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.
We use Shopify for payment, analytics, and other business services. Shopify collects identifying information about the devices that connect to its services. Shopify uses this information to operate and improve the services it provides to us, including for fraud detection.
The security of your Personal Information is important to us. We take measures to help protect your Personal Information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal Information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. We retain Personal Information that we collect for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements.
Although we have taken measures to help protect our website, computer systems and any Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. All third parties that obtain Personal Information from us (e.g. service providers that perform functions on our behalf) are required to protect your confidentiality and Personal Information in a manner consistent with this policy, and/or as required by law.
Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the Personal Information.
You have a right to request access to your Personal Information and to request a correction to it if
you believe it is inaccurate. If you have submitted Personal Information to us and would like to have
access to it, or if you would like to have it removed or corrected, please contact us. We will use
reasonable efforts to comply with your request; however, in some cases we may not be able to allow
you to access certain Personal Information in certain circumstances, for example if it contains
Personal Information of other persons, or for legal reasons. In such cases, we will provide you with a
reasonable explanation of why it is not possible to grant access to your Personal Information.